Damn Packet loss

[HTM~ZenEye]

As some of you already know I've been experiencing horrid packet loss recently and I'm really pissed off with my ISP. I had no problems for a year and now I have major PL. So now I'm wrestling with their support staff and NOC staff to identify and correct the problem. I was just wondering if you guys had any good input on how to prove packet loss besides tracert/pathping, good websites/utils things of that nature.
For you HTM server admins I could really use some connection stats, or any other serverside network info from my ip address. Also if any of you have any routing resources on the net, like a buddy who works @ a backbone ISP or something. Any help would be great, thanks.

All else fails I'm already looking @ other ISP's, hoping beyond hope that Verizon FIOS is available in my area. Eeeee fiber...

[HTM|Assraker]

Tracert from Dallas NOC:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\**********>tracert 208.58.61.18

Tracing route to 208-58-61-18.c3-0.eas-ubr10.atw-eas.pa.cable.rcn.com [208.58.61.18]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  72.249.10.33
  2    <1 ms    <1 ms    <1 ms  206.123.64.97
  3     1 ms    <1 ms    <1 ms  206.123.64.37
  4     1 ms     1 ms     1 ms  border4.g3-2.colo4dallas-3.ext1.dal.pnap.net [216.52.189.9]
  5     1 ms     1 ms     1 ms  core2.tge5-2-bbnet2.ext1.dal.pnap.net [216.52.191.97]
  6     1 ms     1 ms     1 ms  ge-6-22-117.car1.Dallas1.Level3.net [209.246.152.245]
  7     1 ms     1 ms     1 ms  ae-2-52.bbr2.Dallas1.Level3.net [4.68.122.33]
  8    33 ms    33 ms    33 ms  ae-0-0.bbr2.Washington1.Level3.net [4.68.128.210]
  9    34 ms    34 ms    34 ms  ae-43-99.car3.Washington1.Level3.net [4.68.17.197]
 10    40 ms    40 ms    41 ms  RCN-CORPORA.car3.Level3.net [63.210.25.210]
 11    41 ms    41 ms    41 ms  ge9-3-0.core3.lnh.md.rcn.net [207.172.19.65]
 12    41 ms    40 ms    41 ms  pos6-0.core2.phdl.pa.rcn.net [207.172.19.20]
 13    40 ms    41 ms    41 ms  ge6-1.aggr1.phdl.pa.rcn.net [207.172.15.53]
 14    48 ms    49 ms    48 ms  ge0-1.eas-ubr10.atw-eas.pa.cable.rcn.net [208.59.252.75]
 15    57 ms    55 ms    55 ms  208-58-61-18.c3-0.eas-ubr10.atw-eas.pa.cable.rcn.com [208.58.61.18]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.

I assume the timeout is where I hit your firewall. I cannot check for PL with your firewall enabled, for it will show 100% PL.

[HTM~ZenEye]

yes those would be my internal ip's, thats fine the last three addresses are not the problem, no pl on them. I sent 4 traces of the UR^ 1v1 servers to my ISP 's NOC and will send this along too. thank you for the trace.